REFUND AND RETURNS POLICY

“Welcome to the Refund and Returns Policy of PennHealthInstitute.com. This policy outlines the guidelines concerning refunds and returns for our courses and services. By accessing our website and utilizing our services, you agree to abide by the terms set forth in this policy.

Course Refunds:

a. In-House Courses: For courses developed and offered directly by PennHealthInstitute.com, refund requests will be considered within 14 days of purchase. Refunds may be subject to a processing fee.

b. Instructor and Affiliate Courses: Refund policies for courses created by instructors or offered through affiliates are determined by the respective course creators. Users are encouraged to review the specific course details for refund information.

Digital Products and Services:

a. E-books, Templates, and Other Digital Products: All sales of digital products are final. No refunds or returns will be provided once the product is purchased and delivered.

b. Subscription Services: Refunds for subscription-based services will be prorated based on usage and the remaining subscription period.

Return Process:

a. Initiating a Refund: To request a refund, users must contact our customer support team with a valid reason for the refund request and proof of purchase.

b. Processing Time: Refunds will be processed within 7-10 business days upon approval of the refund request.

Exceptions:

a. Technical Issues: If a course or service is deemed faulty or unavailable due to technical issues on our end, users may be eligible for a full refund or alternative solution.

b. Unauthorized Purchases: Refunds will not be provided for unauthorized purchases or account breaches. Users are responsible for maintaining the security of their account information.

Contact:

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at support@pennhealthinstitute.com.

Changes to Policy:

PennHealthInstitute.com reserves the right to modify or update this Refund and Returns Policy at any time. Users are advised to review this policy periodically for any changes.

Last Updated: [Sunday, November 12, 2023]”